Administrator

NHS Jobs; Enfield (CT); On-site; USD 45,000 - 49,000; Full time

Job summary

NHS Jobs in Enfield, CT is seeking an administrative professional to provide secretarial support to the service/department. The role involves handling calls, emails, and ensuring delivery of a comprehensive admin service while maintaining confidentiality.

Responsibilities include planning workloads, organizing meetings, taking minutes, and maintaining filing systems. A focus on professional conduct and adherence to data protection is required.

Qualifications

• Administrative or secretarial experience preferred.
• Good communication and organisational skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Receive telephone calls and emails from external agencies and refer as appropriate.
• Plan and coordinate workload to meet deadlines and objectives.
• Provide a comprehensive secretarial service to the department.
• Handle enquiries or complaints from patients or the public and route to the right officer when needed.
• Maintain filing systems and prepare reports as required.
• Organise meetings, prepare agendas and transcribe minutes.
• Ensure compliance with local policies and Data Protection Act requirements.
• Maintain office equipment and brought-forward systems.

Job description

Communication

• To receive telephone calls and emails from outside agencies, deal with them or refer on as appropriate.
• To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
• To provide a comprehensive secretarial service to the service / department.

Patient/Customer Care (if applicable) (both direct and indirect)

• Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.
• Where appropriate refer to another officer of the Trust ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.
• Ensure good working relationships with all staff, the organisation and outside agencies.

People (HR) Management

• To undertake ongoing personal development through participation in appraisal and supervision and participate in relevant training identified.
• To operate a desktop PC, drafting and typing of letters, typing of assessments, report and any general correspondence as requested by the team.
• To organise meetings as requested, including preparation of agendas, taking and transcribing minutes as required.
• Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration support dept.
• Provide reports as and when required
• Maintain and progress filing system as required

Policy Development

• Ensure compliance with local policies and maintain accurate records.
• To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerized information system is maintained as requested.

Systems and Equipment

• Maintain an effective brought forward system in line with the needs of the service / dept.
• Ensure office equipment is maintained

Effort, Mental and Environment

• To maintain good standards of professionalism

£33,262 - £36,027 per annum inclusive of HCAS