Customer Service Assistant

Alphabeinsightinc; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Mentorship

Diverse projects

Job summary

Alphabeinsightinc in Cincinnati, OH is seeking a Customer Service Assistant to be the first point of contact for customers, handling inquiries via phone, email, and chat, and guiding them to solutions.

You will assist with product information, order processing, returns, and collaborate with internal teams to ensure customer satisfaction, while maintaining accurate records and contributing to a positive experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and polite under pressure.
• Previous experience in customer service or a related field is preferred.
• Proficient with customer service software and Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and returns.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Attention to detail

Calm under pressure

Customer service experience

Tools

CRM software

Microsoft Office

Job description

Job Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for an individual who is passionate about providing exceptional customer support and contributing to a positive customer experience. As a Customer Service Assistant, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing accurate information about our products and services.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and returns.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and polite under pressure.
• Previous experience in customer service or a related field is preferred.
• Proficient with customer service software and Microsoft Office applications.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients