Customer Service & Admin Assistant BS

Simera; United States; Remote; USD 38,000 - 58,000; Full time

Job summary

Simera is seeking a remote customer service/administrative support professional to manage inquiries across multiple channels. You will handle scheduling, file organization, data entry, and cross-team coordination to ensure timely resolutions for clients.

The role emphasizes independence, strong communication, and comfort working with distributed teams. You will maintain data accuracy, prepare reports, and support invoicing and order processing.

Qualifications

• Experience in customer service or administrative support.
• Proficient with CRM systems, spreadsheets, and calendars.
• Ability to work independently and with remote teams.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels
• Provide accurate information and timely solutions to customer concerns
• Handle customer requests and complaints professionally and empathetically
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, and databases
• Perform data entry and update customer and administrative information
• Prepare reports, spreadsheets, and presentations
• Coordinate information between customers, internal teams, and external contacts
• Assist with invoices, expenses, and orders
• Maintain confidentiality of sensitive company and customer information

Skills

Customer service experience

Administrative support

Remote collaboration

Tools

CRM systems

Spreadsheets

Calendar management

Job description

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels
• Provide accurate information and timely solutions to customer concerns
• Handle customer requests and complaints professionally and empathetically
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, and databases
• Perform data entry and update customer and administrative information
• Prepare reports, spreadsheets, and presentations
• Coordinate information between customers, internal teams, and external contacts
• Assist with invoices, expenses, and orders
• Maintain confidentiality of sensitive company and customer information

Requirements

• Previous experience in customer service, administrative support, or virtual assistance
• Experience handling customer inquiries and administrative tasks
• Proficiency with CRM systems, spreadsheets, and calendars
• Strong computer and digital skills
• Ability to work independently and collaborate with remote teams
• English proficiency for supporting English-speaking clients and teams