Administrator - Communities Social Work Team

West Sussex County Council; United States; Remote; USD 28,000 - 42,000; Full time

Job summary

West Sussex County Council is seeking an organised administrator to provide a high-quality service across a range of tasks including data entry, reception support, and records management. You will help prepare agendas, collate information, and handle procurement and IT onboarding for new starters.

The role requires clear written and spoken English, strong numeracy, and the ability to work to deadlines within a busy team environment.

Qualifications

• Good communication and numeracy skills essential for accurate data handling.
• Experience delivering administrative support to tight deadlines.
• Familiarity with common office software and information systems.

Responsibilities

• Provide a customer focused administrative service and prioritize daily tasks.
• Data entry, reception duties, and recording case notes in Mosaic.
• Arrange meetings (virtual and in person), send agendas, and collate information.
• Update spreadsheets, order stationery, and perform procurement tasks.
• Support staff with IT issues and onboarding/offboarding IT kits.
• Take notes at meetings, prepare reports/minutes, and maintain IT records.

Skills

Communication

Written English

Numeracy

Analytical thinking

Adaptability

IT proficiency

Education

4 GCSEs including Maths and English

Tools

Mosaic

SAP

Microsoft Office

Job description

Reporting to a Service Manager, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives., You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include tasks such as data entry, welcoming and signposting the public visiting council receptions, uploading, copy documents and recording case note on Mosaic system, arranging meetings (both virtually and in person), sending agendas, collating information, updating spreadsheets, ordering stationery, procurement tasks, supporting staff members with logging IT issues, arranging new starters IT kit and supporting leavers. Some of these opportunities will also include tasks such as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. We are looking for a great team player who can build and maintain good working relationships and who can communicate well in English, both verbally and in writing. You will be organised, able to prioritise work and deliver on deadlines.

Requirements

• Good communication skills for answering telephone, email and face-to-face queries effectively, communicating with staff, providers and customers.
• Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence and reports, present data and financial information, and to write and respond to emails appropriately.
• Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
• Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures.
• Ability to identify the most efficient and effective ways of working, embrace change and adapt to changing situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
• Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word and Excel.

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised systems (for example, SAP or Mosaic) - Desirable