Customer Growth & Onboarding Specialist

Norfolk Iron; Norfolk (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Norfolk Iron & Metal in Norfolk, NE is seeking a Customer Development Specialist to grow the business by connecting with prospective customers and delivering an exceptional onboarding experience from day one.

You will bridge the sales team and new customers, generate qualified leads, support account setup, track progress in Salesforce, and ensure a seamless, responsive customer journey.

Onsite role at corporate headquarters; strong communication, organization, and CRM skills are essential.

Qualifications

• Strong relationship-building and communication skills.
• Proactive, self-motivated with goal orientation.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational abilities.
• Experience with CRM systems such as Salesforce is a plus.
• Proficient in Microsoft Excel.

Responsibilities

• Generate qualified leads and schedule opportunities for Outside Sales.
• Maintain Salesforce pipeline and track growth KPIs.
• Guide new customers through onboarding including account setup and portal registration.
• Assist customers with orders and deliveries and answer account questions.
• Monitor orders and coordinate cross-department solutions for a seamless experience.
• Collect feedback to identify process improvements and CRM enhancements.

Skills

Relationship-building

Communication

Organizational skills

Customer service

CRM experience

Microsoft Excel

Independent worker

Tools

Salesforce CRM

Microsoft Excel

Job description

Norfolk Iron & Metal in Norfolk, NE is seeking a Customer Development Specialist to grow the business by connecting with prospective customers and delivering an exceptional onboarding experience from day one.

You will bridge the sales team and new customers, generate qualified leads, support account setup, track progress in Salesforce, and ensure a seamless, responsive customer journey.

Onsite role at corporate headquarters; strong communication, organization, and CRM skills are essential.