Customer Development Specialist

Norfolk Iron; Norfolk (NE); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Norfolk Iron & Metal in Norfolk, NE is seeking a Customer Development Specialist to grow the business by connecting with prospective customers and delivering an exceptional onboarding experience from day one.

You will bridge the sales team and new customers, generate qualified leads, support account setup, track progress in Salesforce, and ensure a seamless, responsive customer journey.

Onsite role at corporate headquarters; strong communication, organization, and CRM skills are essential.

Qualifications

• Strong relationship-building and communication skills.
• Proactive, self-motivated with goal orientation.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational abilities.
• Experience with CRM systems such as Salesforce is a plus.
• Proficient in Microsoft Excel.

Responsabilités

• Generate qualified leads and schedule opportunities for Outside Sales.
• Maintain Salesforce pipeline and track growth KPIs.
• Guide new customers through onboarding including account setup and portal registration.
• Assist customers with orders and deliveries and answer account questions.
• Monitor orders and coordinate cross-department solutions for a seamless experience.
• Collect feedback to identify process improvements and CRM enhancements.

Connaissances

Relationship-building

Communication

Organizational skills

Customer service

CRM experience

Microsoft Excel

Independent worker

Outils

Salesforce CRM

Microsoft Excel

Description du poste

Grow the Company. Build Partnerships. Spot New Revenue Streams.

Are you energized by meeting new people, building relationships, and creating opportunities? Norfolk Iron & Metal is looking for a driven and customer-focused Customer Development Specialist to help grow our business by connecting with prospective customers and delivering an exceptional onboarding experience from day one.

This role serves as a critical link between our sales team and new customers. You'll identify potential business opportunities, generate qualified leads, support account setup, and help ensure every customer receives outstanding service as they begin partnering with Norfolk Iron & Metal.

Please note: This position is based onsite at our Corporate Headquarters in Norfolk, Nebraska. Remote work is not available for this role.

What You Bring:

• Self-motivated, persistent, and goal-oriented mindset.
• Outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational and multitasking skills.
• Attention to detail and commitment to customer service.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Salesforce or other CRM systems is a plus.

What You'll Do:

• Generate qualified leads, connect with potential customers, and schedule opportunities for our Outside Sales team.
• Build and maintain sales opportunities in Salesforce while tracking progress toward district growth goals and key performance indicators.
• Guide new customers through the onboarding process, including account setup, credit applications, and portal registration.
• Serve as a trusted customer resource by helping customers place orders, track deliveries, and navigate account-related questions.
• Ensure a seamless customer experience by monitoring orders, following up regularly, and coordinating solutions across departments.
• Gather customer feedback and identify opportunities to improve processes, CRM tools, and the overall customer experience.

#ZR

Equal Opportunity Employer

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