Customer Growth Manager: Google Workspace & AI Expansion

Suitebriar; California, Northern (MO, KY); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Unlimited PTO

Paid holidays

Remote-first work environment

Access to Google Cloud training and up

Remote-friendly leadership

Job summary

Suitebriar is actively seeking a Customer Growth Manager for Google Workspace to steward a portfolio of existing customers, drive on-time renewals, and identify expansion opportunities. The role emphasizes renewal management, upsell, and close collaboration with Google Cloud sales teams and Suitebriar engineers.

The ideal candidate brings 3–6 years in SaaS sales or renewals, strong relationship skills, and a track record of meeting revenue targets.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3–6 years of experience in SaaS sales, account management, or renewals.
• Experience in quota-carrying sales roles.
• Strong relationship-building and customer communication skills.
• Ability to identify expansion opportunities within existing accounts.
• Experience managing multiple customer accounts simultaneously.

Responsibilities

• Manage a portfolio of existing Google Workspace customers.
• Lead renewal conversations and ensure timely contract renewals.
• Optimize subscription structures, licensing tiers, and contract terms.
• Maintain strong relationships with key customer stakeholders.
• Monitor account health and proactively address potential churn risks.
• Identify and close upsell and cross-sell opportunities.
• Expand deployments of Google Workspace, Gemini AI, and related solutions.
• Partner with technical specialists to demonstrate new capabilities.
• Develop account plans to grow Annual Recurring Revenue (ARR).
• Maintain pipeline and forecasting in CRM.
• Conduct discovery calls, customer reviews, and executive briefings.
• Prepare proposals, quotes, and pricing recommendations.
• Negotiate contracts and manage deal cycles.
• Consistently meet or exceed assigned revenue targets.

Skills

Relationship-building

Customer communication

Account management

Renewals experience

Education

Bachelor’s degree or equivalent practical experience

Job description

Suitebriar is actively seeking a Customer Growth Manager for Google Workspace to steward a portfolio of existing customers, drive on-time renewals, and identify expansion opportunities. The role emphasizes renewal management, upsell, and close collaboration with Google Cloud sales teams and Suitebriar engineers.

The ideal candidate brings 3–6 years in SaaS sales or renewals, strong relationship skills, and a track record of meeting revenue targets.