Customer Growth Manager

Suitebriar; California, Northern (MO, KY); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Unlimited PTO

Paid holidays

Remote-first work environment

Access to Google Cloud training and up

Remote-friendly leadership

Job summary

Suitebriar is actively seeking a Customer Growth Manager for Google Workspace to steward a portfolio of existing customers, drive on-time renewals, and identify expansion opportunities. The role emphasizes renewal management, upsell, and close collaboration with Google Cloud sales teams and Suitebriar engineers.

The ideal candidate brings 3–6 years in SaaS sales or renewals, strong relationship skills, and a track record of meeting revenue targets.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3–6 years of experience in SaaS sales, account management, or renewals.
• Experience in quota-carrying sales roles.
• Strong relationship-building and customer communication skills.
• Ability to identify expansion opportunities within existing accounts.
• Experience managing multiple customer accounts simultaneously.

Responsibilities

• Manage a portfolio of existing Google Workspace customers.
• Lead renewal conversations and ensure timely contract renewals.
• Optimize subscription structures, licensing tiers, and contract terms.
• Maintain strong relationships with key customer stakeholders.
• Monitor account health and proactively address potential churn risks.
• Identify and close upsell and cross-sell opportunities.
• Expand deployments of Google Workspace, Gemini AI, and related solutions.
• Partner with technical specialists to demonstrate new capabilities.
• Develop account plans to grow Annual Recurring Revenue (ARR).
• Maintain pipeline and forecasting in CRM.
• Conduct discovery calls, customer reviews, and executive briefings.
• Prepare proposals, quotes, and pricing recommendations.
• Negotiate contracts and manage deal cycles.
• Consistently meet or exceed assigned revenue targets.

Skills

Relationship-building

Customer communication

Account management

Renewals experience

Education

Bachelor’s degree or equivalent practical experience

Job description

About the Role

Suitebriar is seeking a Customer Growth Manager – Google Workspace to manage a portfolio of existing customers and drive subscription renewals, account expansion, and long-term customer success.

This is a quota-carrying role responsible for protecting and growing recurring revenue across an assigned customer base.

The Customer Growth Manager will:

• Ensure on-time renewals and strong retention rates
• Identify expansion opportunities within existing accounts
• Drive adoption of new capabilities including Gemini AI, advanced Workspace editions, and security features
• Partner closely with Google account teams and Suitebriar technical specialists

This role is ideal for someone who enjoys building relationships with customers while also driving measurable revenue growth.

Key Responsibilities

Customer Retention & Renewals

• Manage a portfolio of existing Google Workspace customers
• Lead renewal conversations and ensure timely contract renewals
• Optimize subscription structures, licensing tiers, and contract terms
• Maintain strong relationships with key customer stakeholders
• Monitor account health and proactively address potential churn risks

Account Expansion & Growth

• Identify and close upsell and cross-sell opportunities
• Expand deployments of Google Workspace, Gemini AI, and related solutions
• Partner with technical specialists to demonstrate new capabilities
• Develop account plans to grow Annual Recurring Revenue (ARR)
• Maintain pipeline and forecasting in CRM
• Conduct discovery calls, customer reviews, and executive briefings
• Prepare proposals, quotes, and pricing recommendations
• Negotiate contracts and manage deal cycles
• Consistently meet or exceed assigned revenue targets

Partner & Internal Collaboration

• Work closely with Google Cloud sales teams on joint account strategies
• Coordinate with Suitebriar technical architects and delivery teams
• Collaborate with marketing on campaigns targeting existing customers
• Maintain awareness of new Google Workspace features and product releases

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience
• 3–6 years of experience in SaaS sales, account management, or renewals
• Experience in quota-carrying sales roles
• Strong relationship-building and customer communication skills
• Ability to identify expansion opportunities within existing accounts
• Experience managing multiple customer accounts simultaneously

Preferred Qualifications

• Experience selling Google Workspace, Microsoft 365, or SaaS productivity platforms
• Familiarity with Google Cloud or cloud partner ecosystems
• Experience working with technology resellers, VARs, or consulting partners
• Experience selling security, AI, or cloud collaboration solutions
• Experience working with executive-level stakeholders

What Success Looks Like

Successful candidates in this role will:

• Maintain high renewal rates across their customer portfolio
• Consistently expand account revenue through upsell and cross-sell
• Build strong relationships with customers and Google partner teams
• Help customers adopt new Google Workspace and AI capabilities
• Contribute to long-term customer retention and growth

Compensation (California)

Suitebriar offers competitive compensation designed to reward both customer retention and account expansion.

On-Target Earnings (OTE): $170,000 – $210,000

Typical structure:

Range

$100,000 – $130,000

Commission

$70,000 – $80,000

Total OTE

$170,000 – $210,000

Compensation will vary based on experience, location, and qualifications.

Commission incentives reward both renewal performance and new revenue expansion within existing accounts.

Suitebriar offers a competitive benefits package including:

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Unlimited PTO
• Paid holidays
• Remote-first work environment
• Access to Google Cloud training and certifications