Customer Service Representative

Malarkey Roofing Products; Franklin (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Employee stock purchase plan

Medical insurance

Dental insurance

Disability insurance

Life insurance

Well-being programs

FSAs

Vision insurance

Paid time off

Paid holidays

Parental leave

Job summary

Malarkey Roofing Products is seeking a Customer Service Representative to manage the order fulfillment process and field inquiries from customers, sales, and internal teams. The role emphasizes accuracy and on-time delivery, requiring a Bachelor's degree and five years in customer service/fulfillment.

This position is based at our Franklin, IN site. You will work closely with multiple internal groups to ensure customer satisfaction while adhering to safety and environmental policies.

Qualifications

• Five years’ experience in a customer service/fulfillment role.
• Bachelor's degree; Business or Supply Chain preferred.

Responsibilities

• Create customer orders in ERP, confirm pricing, and track order status.
• Review inventory and production plans to determine product availability.
• Release orders for shipment by coordinating with shipping teams or carriers.
• Advise customers of order status at multiple stages, including special handling.
• Develop knowledge of roofing products to provide accurate information.
• Listen to customer needs and resolve issues with empathy and critical thinking.
• Promote safety and comply with health, safety, and environmental policies.

Skills

ERP knowledge

Customer service

Order fulfillment

Communication

Problem-solving

Education

Bachelor's degree (Business or Supply Chain preferred)

Tools

ERP system

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a Customer Service Representative who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: Customer Service Representative | Req ID: 17838 | HR Contact: Zachary Ivans | Location: Building Envelope - Franklin, IN

About The Role

The Customer Service Representative is responsible for the order fulfillment process, from receipt of customer purchase orders to releasing orders for shipment, and for fielding inquiries and support requests from customers, sales, and other internal groups. This role also ensures the accuracy of customer requests and on-time delivery.

What You'll Accomplish

• Efficiently utilizes the ERP system to create customer orders, confirm and apply pricing, answer inquiries, and follow up on order status.
• Review inventory and future production plans to determine product availability while driving to meet customer-requested availability dates.
• When inventory is available, release orders for shipment by communicating with the customer, shipping team, or transportation carriers.
• Advises customers of order status at multiple phases of order fulfillment as needed, especially when special handling is required.
• Develop and maintain deep knowledge of company-manufactured and ancillary roofing products and the roofing industry to provide customers with comprehensive, accurate information and advice.
• Listens to the customer's needs and concerns, demonstrates empathy, and uses critical thinking skills to solve situations.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What We’re Looking For

Education:

Bachelor's degree

Field of Study Preferred:

Business or Supply Chain

Required Work Experience:

Five years’ experience in a customer service/fulfillment role.

Travel Requirements:

N/A

Additional Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What We Offer

• Competitive Pay: $25.00-$33.00/hour
• Retirement Savings: Choose from 401(k) Pre-Tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well-Being Programs
• Flexible Spending Accounts (FSAs) for Health and Dependent Care
• Vision and other voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.