Customer Service & Order Fulfillment Specialist

Paylocity; Cedar Lake (IN); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

PTO & Holidays

Comprehensive benefits package

401(k) with 50% employer match

Profit sharing

Ongoing training

Job summary

The Gund Company is seeking a CSR - Order Fulfillment Specialist to manage the customer order process from quoting through delivery, ensuring customer requirements are understood and met. This role acts as a key contact for customers and partners with Engineering, Quality, Production, Sales and Management to deliver solutions and an excellent customer experience.

Responsibilities include handling quotes, orders, pricing, lead times, and product applications while coordinating with internal teams

Qualifications

• Bachelor’s degree with 3+ years of relevant experience or an equivalent combination of education and experience.
• Strong customer service, communication, organization, and problem-solving skills with the ability to manage multiple priorities independently.
• Technical aptitude and an interest in manufacturing, materials, and product applications; experience in a job shop, machining, or manufacturing environment is a plus.
• Experience with ERP and/or CRM systems preferred.
• Ability to work across departments and contribute to or lead process improvement initiatives.

Responsibilities

• Manage multiple customer accounts, build strong relationships, understand customer requirements, and identify opportunities for additional business.
• Prepare quotes and order acknowledgements, follow up on open quotes, and maintain accurate customer, quote, and order information in ERP and CRM systems.
• Provide solutions related to materials, applications, pricing, cost reduction, lead times, and value-added services while partnering with estimating and sales to remain competitive.
• Coordinate customer requirements with internal teams, monitor orders through completion, and review job cost and gross profit performance.
• Manage customer inventory requirements and assist with RMAs, nonconforming material issues, customer complaints, and process improvement initiatives.

Skills

Customer service

Communication

Organization

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

ERP systems

CRM systems

Job description

The Gund Company is seeking a CSR - Order Fulfillment Specialist to manage the customer order process from quoting through delivery, ensuring customer requirements are understood and met. This role acts as a key contact for customers and partners with Engineering, Quality, Production, Sales and Management to deliver solutions and an excellent customer experience.

Responsibilities include handling quotes, orders, pricing, lead times, and product applications while coordinating with internal teams