Customer-Focused Teller (In-Branch)

Fairygodboss; Decatur (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

PNC Teller position in Decatur, IL, within the Retail Banking organization, focuses on delivering a superior customer experience and driving financial wellbeing for customers. The role is in-office, emphasizing accurate, compliant branch operations and proactive engagement with customers.

Candidates should demonstrate customer service excellence, ability to refer opportunities to the right staff, and familiarity with digital tools to educate customers on convenient options.

Qualifications

• Demonstrated knowledge, skills, and abilities for the teller role.
• Education acceptable without a degree; relevant certifications may be considered.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers in the lobby and promote PNC products and digital options.
• Apply product and procedural knowledge to solve customer problems and ensure accurate operations.
• Adhere to policies and maintain efficient branch operations.

Skills

Customer Focused

Managing Risk

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Teller position in Decatur, IL, within the Retail Banking organization, focuses on delivering a superior customer experience and driving financial wellbeing for customers. The role is in-office, emphasizing accurate, compliant branch operations and proactive engagement with customers.

Candidates should demonstrate customer service excellence, ability to refer opportunities to the right staff, and familiarity with digital tools to educate customers on convenient options.