Customer-Focused Teller: Grow Banking Skills

PNC Financial Services Group, Inc.; Decatur (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Teller in Decatur, IL to deliver a high-quality customer experience and support daily branch operations.

You will handle routine transactions, educate customers on digital tools, and identify opportunities to meet banking needs while referring customers to the appropriate branch staff. The role emphasizes accurate cash handling, strong communication, and relationship-building within a supportive, in-office culture.

Qualifications

• Delivers a customer-focused experience and helps customers with routine banking needs.
• Processes a variety of customer interactions and supports branch goals.
• Educates customers on alternatives and leverages technology to enhance banking.
• Identifies opportunities during conversations and refers customers to branch staff when needed.
• Proactively engages with customers in the lobby to position PNC products and services.
• Applies product and procedural knowledge to resolve customer questions and issues.
• Maintains accurate teller operations and daily branch tasks.

Responsibilities

• Assist customers with deposits, withdrawals, and transfers.
• Explain options for managing finances using digital tools.
• Identify referral opportunities and connect customers with the right specialist.
• Keep lobby area organized and ensure accurate cash handling.

Skills

Customer service

Cash handling

Communication

Sales skills

Banking knowledge

Job description

PNC Financial Services Group, Inc. is seeking a Teller in Decatur, IL to deliver a high-quality customer experience and support daily branch operations.

You will handle routine transactions, educate customers on digital tools, and identify opportunities to meet banking needs while referring customers to the appropriate branch staff. The role emphasizes accurate cash handling, strong communication, and relationship-building within a supportive, in-office culture.