Customer-Focused Teller: Grow Your Banking Skills

PNC; Crest Hill (IL); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H

Dental and vision options

Life insurance

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Crest Hill, IL is hiring a Teller in our Retail Banking team. You will deliver a unique customer experience, process various interactions, educate customers on options, and identify banking opportunities during conversations.

This in-office role emphasizes customer focus and risk management within PNC's enterprise framework. The base salary ranges from $33,000 to $55,000, with eligibility for incentive programs based on company and individual performance.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Service

Identify Opportunities

Problem Solving

Digital Awareness

Effective Communications

Fraud Detection

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Crest Hill, IL is hiring a Teller in our Retail Banking team. You will deliver a unique customer experience, process various interactions, educate customers on options, and identify banking opportunities during conversations.

This in-office role emphasizes customer focus and risk management within PNC's enterprise framework. The base salary ranges from $33,000 to $55,000, with eligibility for incentive programs based on company and individual performance.