Customer-Focused Teller: Grow Financial Wellness

PNC; Baltimore (MD); Presencial; USD 33.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with PNC match

Paid time off

Descripción de la vacante

PNC is an in-office bank that values balance and inclusivity. As a Teller at the Charlestown Branch in Baltimore, MD, you will deliver a personalized customer experience, educate customers on options, and identify banking opportunities during daily interactions.

You will perform lobby engagement, support branch operations, and referrals to appropriate staff, while following policies and maintaining accurate cash handling.

Formación

• No degree required.
• In lieu of a degree, a combination of education, certs, and experience may be considered.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Educación

No Degree

Descripción del empleo

PNC is an in-office bank that values balance and inclusivity. As a Teller at the Charlestown Branch in Baltimore, MD, you will deliver a personalized customer experience, educate customers on options, and identify banking opportunities during daily interactions.

You will perform lobby engagement, support branch operations, and referrals to appropriate staff, while following policies and maintaining accurate cash handling.