Customer-Focused Teller: Elevate Financial Wellness

Northwest Bank; Winchester (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank in Winchester, VA is seeking a customer-focused Teller to support daily transactions and deliver exceptional service. You will welcome customers, process transactions accurately, and help identify financial needs for referral to appropriate teammates.

The role requires cash-handling experience, strong communication, and the ability to work collaboratively with branch staff to maintain security and compliance while delivering Northwest's customer-first experience.

Qualifications

• Strong customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Greet customers and assist with questions, resolving issues, and referring complex requests to the appropriate team member.
• Balance teller drawer daily and participate in branch operations and dual-control procedures.
• Deliver a high-quality customer experience in person, over the phone, and via email.
• Demonstrate Northwest's culture by following security, risk, and compliance procedures.

Skills

Relationship building

Communication

Active listening

Planning & organization

Decision making

Teller system knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Teller System

Job description

Northwest Bank in Winchester, VA is seeking a customer-focused Teller to support daily transactions and deliver exceptional service. You will welcome customers, process transactions accurately, and help identify financial needs for referral to appropriate teammates.

The role requires cash-handling experience, strong communication, and the ability to work collaboratively with branch staff to maintain security and compliance while delivering Northwest's customer-first experience.