Customer-Centric Bank Teller - Evening & Weekend Shifts

LE001 Northwest Bank; Winchester (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank in Winchester seeks a Teller to deliver outstanding customer service, process transactions accurately, and respond to customer inquiries. You will balance drawers, assist with daily office tasks, and promote bank products and digital offerings.

The role emphasizes protecting customer privacy, following security procedures, and supporting branch goals. Evening hours and weekend shifts may be required as needed.

Qualifications

• High School diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers with questions, problem resolution, and needs.
• Process transactions accurately and balance drawer daily.
• Refer customers to appropriate team for complex requests or products/services.
• Educate customers on products, services, and digital offerings.
• Provide exceptional customer experience in person, over the phone, and via email.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Winchester seeks a Teller to deliver outstanding customer service, process transactions accurately, and respond to customer inquiries. You will balance drawers, assist with daily office tasks, and promote bank products and digital offerings.

The role emphasizes protecting customer privacy, following security procedures, and supporting branch goals. Evening hours and weekend shifts may be required as needed.