Customer-Focused Teller: Drive Financial Wellness

Northwest-Bank; Lorain (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Northwest Bank in Lorain, OH is seeking a friendly Teller to welcome customers, process transactions, and educate clients on products and services. You will identify financial needs and refer complex requests to the appropriate team while maintaining accuracy and security in all transactions.

The role emphasizes exceptional customer experience, participation in daily branch operations, and flexible hours including evenings and weekends.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.
• Ability to work evenings and weekends as scheduled.

Responsibilities

• Assist customers with questions, problems, and needs.
• Balance teller drawer daily and participate in branch tasks.
• Provide education on bank products and services and refer complex requests.
• Deliver exceptional customer experience in person, over the phone, and via email.

Skills

Customer service

Cash handling

Banking knowledge

Problem solving

Teamwork

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Lorain, OH is seeking a friendly Teller to welcome customers, process transactions, and educate clients on products and services. You will identify financial needs and refer complex requests to the appropriate team while maintaining accuracy and security in all transactions.

The role emphasizes exceptional customer experience, participation in daily branch operations, and flexible hours including evenings and weekends.