Customer-Focused Teller: Elevate Banking Experience

PNC; Lakewood (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

401(k) with PNC match

Medical/dental/vision coverage

Paid time off

Job summary

PNC is seeking a Teller to join its Lakewood, CO retail team. This in-office role focuses on delivering an exceptional customer experience, educating customers on financial options, and identifying banking opportunities during interactions.

The position emphasizes accurate processing, adherence to policies, and collaboration with branch staff to meet customers' needs and support the bank's goals. Base salary is disclosed; incentives may apply.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically do not require a university/college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accuracy and attention to detail

Addressing customer needs

Banking products

Digital awareness

Effective communications

Fraud detection and prevention

Managing multiple priorities

Problem solving

Understanding customer needs

Matrix management

Education

No Degree

Tools

Job description

PNC is seeking a Teller to join its Lakewood, CO retail team. This in-office role focuses on delivering an exceptional customer experience, educating customers on financial options, and identifying banking opportunities during interactions.

The position emphasizes accurate processing, adherence to policies, and collaboration with branch staff to meet customers' needs and support the bank's goals. Base salary is disclosed; incentives may apply.