Customer-Focused Teller — Growth & Benefits

Fairygodboss; Wheat Ridge (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Adoption, surrog

Job summary

PNC is seeking a Teller in Wheat Ridge, CO to deliver a superior customer experience, identify banking opportunities, and educate customers on digital tools and products. The role emphasizes in-office collaboration and adherence to policies while processing daily transactions.

The position requires navigating customer needs with accuracy and a focus on risk management, with eligibility for incentive-based pay based on performance and location-specific factors.

Qualifications

• No degree required; alternative qualifications may be considered.
• No university degree required; equivalent education and certifications may be considered.
• Customer service and banking product knowledge is helpful for success in this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products to meet needs, leveraging technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Accuracy & Attention to Detail

Customer Needs Understanding

Banking Products

Digital Awareness

Effective Communications

Fraud Detection & Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Teller in Wheat Ridge, CO to deliver a superior customer experience, identify banking opportunities, and educate customers on digital tools and products. The role emphasizes in-office collaboration and adherence to policies while processing daily transactions.

The position requires navigating customer needs with accuracy and a focus on risk management, with eligibility for incentive-based pay based on performance and location-specific factors.