Customer-Focused Teller

PNC Financial Services Group, Inc.; Wheat Ridge, Northern (CO, KY); Hybrid; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Pension plan

Stock purchase plan

Paid time off

Job summary

PNC Financial Services Group, Inc. is hiring a Teller in Wheat Ridge, CO.

This in-office role focuses on delivering a personalized customer experience, educating clients on banking options, and identifying opportunities to refer customers to branch staff for additional products and services. Responsibilities include handling daily teller operations, assisting customers with transactions, and promoting PNC solutions while adhering to policies and maintaining strong risk controls.

Qualifications

• No university degree required; equivalent experience may be considered.
• Competencies listed include accuracy, customer focus, and risk awareness.
• Ability to promote banking products and services through conversations with customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and products.
• Identifies opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.
• Educates on managing financial transactions using technology and tools.
• Follows policies, applies sound judgment, and ensures branch operations run efficiently and accurately.

Skills

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Teller in Wheat Ridge, CO.

This in-office role focuses on delivering a personalized customer experience, educating clients on banking options, and identifying opportunities to refer customers to branch staff for additional products and services. Responsibilities include handling daily teller operations, assisting customers with transactions, and promoting PNC solutions while adhering to policies and maintaining strong risk controls.