Teller: Elevate Customer Experience & Financial Wellness

Northwest Bank; Marion (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwest Bank in Marion, IN is seeking a Teller to deliver exceptional customer service while processing transactions and educating customers on products and services. The role emphasizes accuracy, security, and teamwork in a fast-paced retail environment.

You will actively engage customers, balance tills, handle daily office tasks, and participate in training to stay current on digital banking tools and bank offerings.

Qualifications

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
• Ability to actively listen to customers to understand needs and offer appropriate solutions.
• Knowledge of basic banking operations and security procedures.

Responsibilities

• Achieve financial wellness activity goals and assist in meeting sales targets.
• Assist customers with questions, resolve problems, and refer complex requests to appropriate colleagues.
• Balance teller drawer daily and participate in opening/closing tasks as needed.
• Deliver exceptional customer service in person, over the phone, and via email.

Skills

Customer service

Cash handling

Banking products

Teamwork

Microsoft Office

Education

High School Diploma

Tools

Teller System

Banking software

Job description

Northwest Bank in Marion, IN is seeking a Teller to deliver exceptional customer service while processing transactions and educating customers on products and services. The role emphasizes accuracy, security, and teamwork in a fast-paced retail environment.

You will actively engage customers, balance tills, handle daily office tasks, and participate in training to stay current on digital banking tools and bank offerings.