Customer-Focused Store Sales Associate (Flexible Hours)

Citi Trends; Columbus (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and for having knowledge of the merchandise to achieve high customer satisfaction.

This role requires a proactive, vigilant individual who stays engaged with customers, maintains integrity, communicates effectively, and works well in a fast-paced retail environment. It supports building a positive work culture, drives employee involvement, and aids change management within Store Operations.

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform mathematical calculations.
• High school diploma or equivalent.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balance register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers and following fitting room policies.
• Follows all safety procedures.
• Maintain a professional, neat appearance with a name tag.
• Assist management in merchandising sales floor according to stock level.
• Explain exchange/refund policies to customers after transactions.
• Support Loss Prevention procedures and report incidents of theft or dishonesty.
• Performs other duties as assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and for having knowledge of the merchandise to achieve high customer satisfaction.

This role requires a proactive, vigilant individual who stays engaged with customers, maintains integrity, communicates effectively, and works well in a fast-paced retail environment. It supports building a positive work culture, drives employee involvement, and aids change management within Store Operations.