Retail Sales Associate: Flexible Schedule & Customer Focus

Citi Trends; Tarboro (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain product knowledge to enhance customer satisfaction. The role emphasizes proactive engagement, integrity, and strong communication in a fast-paced retail setting.

The Sales Associate supports a positive work culture, helps drive employee involvement, and contributes to change management within the store operations team.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Maintains and cleans the store as assigned.
• Provides proper customer service such as greeting customers, enforcing fitting room policies, ringing customers in, thanking them, and inviting return.
• Follows all safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising on the sales floor according to stock levels.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.

Skills

Excellent communication

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain product knowledge to enhance customer satisfaction. The role emphasizes proactive engagement, integrity, and strong communication in a fast-paced retail setting.

The Sales Associate supports a positive work culture, helps drive employee involvement, and contributes to change management within the store operations team.