Customer-Focused Store Lead: Service & Cash Handling

CNG Holdings, Inc; Rock Hill (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead frontline customer service and support store operations in a retail financial services environment.

You will educate customers on available products, guide them through applications, and help balance daily cash and transactions with a focus on regulatory compliance. The role emphasizes strong communication, multitasking, and the ability to work autonomously in a fast-paced store setting, traveling within a district may be required.

Qualifications

• Customer-focused approach with strong communication skills.
• Experience handling cash and daily reconciliation.
• Familiarity with financial products and sales processes.

Responsibilities

• Educate customers on product options to meet needs.
• Escalate issues to store leadership when unresolved.
• Answer inquiries and process customer applications or requests.
• Conduct outbound sales, courtesy, and compliant cash handling calls.
• Maintain accurate cash drawer, deposits, and end-of-day balancing.
• Ensure compliance with federal/state regulations and company policies.

Skills

Customer service

Cash handling

Sales principles

Communication

Education

High school diploma/GED

Tools

MS Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead frontline customer service and support store operations in a retail financial services environment.

You will educate customers on available products, guide them through applications, and help balance daily cash and transactions with a focus on regulatory compliance. The role emphasizes strong communication, multitasking, and the ability to work autonomously in a fast-paced store setting, traveling within a district may be required.