Customer-Focused Service Coordinator & Shop Lead

AAMCO Transmissions and Total Car Care; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Monday-Friday schedule 7:30am -5:30pm

Training opportunities available

Opportunities for advancement

Job summary

AAMCO Transmissions and Total Car Care is seeking a customer service oriented shop coordinator in Maryland. The role emphasizes answering phones, organizing shop paperwork, stocking parts, and maintaining smooth workflow while keeping customers informed about repair progress.

The position values strong interpersonal skills, reliability, and a commitment to exceptional service with opportunities for promotion and ongoing training through AAMCO University.

Qualifications

• Strong organizational skills and attention to detail.
• Commitment to customer service and relationship building.
• Excellent communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced environment.
• Honest, goal-oriented and energetic team player.
• Must have valid driver's license.

Responsibilities

• Answering phones.
• Organizing paperwork in shop.
• Ordering parts and inventory.
• Maintaining work flow in shop.
• Keeping customers updated on repair status.
• Coordinating transportation services.
• Delivering a high level of customer service.
• Following up with customers regarding their experience.

Skills

Strong organizational skills

Customer service focus

Interpersonal communication

Multi-tasking in fast-paced env

Team player

Job description

AAMCO Transmissions and Total Car Care is seeking a customer service oriented shop coordinator in Maryland. The role emphasizes answering phones, organizing shop paperwork, stocking parts, and maintaining smooth workflow while keeping customers informed about repair progress.

The position values strong interpersonal skills, reliability, and a commitment to exceptional service with opportunities for promotion and ongoing training through AAMCO University.