Assistant Service Manager

AAMCO Transmissions and Total Car Care; Lakewood (WA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Compensation

Training opportunities available

Opportunities for advancement

Job summary

AAMCO Transmissions and Total Car Care in Lakewood, WA is seeking a customer-focused team member to join our busy shop. You will answer phones, organize paperwork, order parts, and help maintain smooth workflow.

This role emphasizes excellent customer service, strong communication, and the ability to multi-task in a fast-paced environment. A valid driver’s license is required.

Qualifications

• 1+ years of experience in a customer-facing role.
• Strong organizational skills.
• Excellent customer service and relationship-building abilities.
• Effective communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Honest, goal-oriented and energetic team player.

Responsibilities

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles’ repairs
• Coordinating transportation services
• Delivering a high level of customer service
• Following up with customer regarding their experience and soliciting reviews

Skills

Customer service

Organizational skills

Interpersonal skills

Communication

Multi-tasking

Team player

Job description

AAMCO Transmissions is the world’s leader in transmissions and complex automotive repairs. We are expanding at a rapid rate and looking for the best of the best in the industry. As an AAMCO Transmission employee we invest heavily in the growth of knowledge of our employees including ongoing training through AAMCO University If you feel you’re ready for a new challenge, ready to grow your career with a nationwide industry leader then.

Position Responsibilities:

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles’ repairs
• Coordinating transportation services
• Delivering a high level of customer service
• Following up with customer regarding their experience and soliciting reviews

What We Offer:

• Competitive Compensation
• Monday-Friday schedule 7:30am -5:30pm
• Training opportunities available
• Opportunities for advancement

Job Requirements:

• 1+ years experience.
• Strong organizational skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver’s license