Auto Service Receptionist & Client Care Coordinator

AAMCO Transmissions, Inc.; Catonsville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Monday-Friday schedule 7:30am -5:30pm

Training opportunities available

Opportunities for advancement

Job summary

AAMCO Transmissions is seeking a customer-focused associate to support shop operations in Catonsville, MD. This role involves phones, paperwork, parts coordination, and customer updates to ensure smooth repair workflows.

Ideal candidates will have 1+ years in service roles, strong communication and organizational skills, and a valid driver’s license. AAMCO offers training and clear advancement opportunities in a busy automotive environment.

Qualifications

• 1+ years experience in a front-line or service role.
• Strong organizational skills and attention to detail.
• Commitment to customer service and relationship building.
• Ability to communicate effectively and maintain professional interpersonal skills.
• Capable of multi-tasking and performing in a fast-paced environment.
• Honest, goal-oriented, energetic team player.
• Must have a valid driver's license.

Responsibilities

• Answering phones and routing calls efficiently.
• Organizing paperwork and maintaining shop documentation.
• Ordering parts and managing inventory.
• Maintaining workflow in shop operations.
• Keeping customers updated on repair status and timelines.
• Coordinating transportation services when needed.
• Delivering a high level of customer service.
• Following up with customers to gather feedback and reviews.

Job description

AAMCO Transmissions is seeking a customer-focused associate to support shop operations in Catonsville, MD. This role involves phones, paperwork, parts coordination, and customer updates to ensure smooth repair workflows.

Ideal candidates will have 1+ years in service roles, strong communication and organizational skills, and a valid driver’s license. AAMCO offers training and clear advancement opportunities in a busy automotive environment.