Customer‑Focused Service Advisor / Writer (Auto & Trailer)

Adecco; Casper (WY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Commuter benefits

Job summary

Adecco is seeking a customer-focused Service Advisor / Service Writer to be the primary contact between customers and the service department. You will manage repair orders from intake through completion, coordinate scheduling, prepare estimates, obtain authorizations, and ensure an exceptional customer experience throughout the service process.

Responsibilities include greeting customers, documenting concerns, coordinating with parts and management, and finalizing invoices.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with strong organizational and administrative skills.
• Proficiency with service management software, repair orders, and estimating systems.
• Ability to work collaboratively with technicians, parts personnel, and management.

Responsibilities

• Greet customers and gather accurate customer and trailer information.
• Create and maintain repair orders, documenting customer concerns and requested repairs.
• Coordinate service scheduling based on shop capacity, workload, parts availability, and repair timelines.
• Prepare detailed repair estimates, including labor, parts, fees, and completion expectations.
• Present repair recommendations and secure customer approvals before work begins.
• Serve as the primary customer contact, providing proactive updates on repair status, delays, and completion dates.
• Coordinate with the Parts Department and Service Manager to ensure timely parts availability.
• Verify repair order accuracy, including labor, parts, documentation, and warranty information.
• Finalize invoices, arrange customer pickup and payment, and explain completed repairs as needed.
• Follow up on open estimates, customer communications, and completed service work.
• Support department goals related to customer satisfaction, productivity, turnaround times, and profitability.

Skills

Strong communication

Relationship-building

Multitasking

Detail-oriented

Administrative skills

SAT service software knowledge

Tools

Service management software

Repair orders

Estimating systems

Job description

Adecco is seeking a customer-focused Service Advisor / Service Writer to be the primary contact between customers and the service department. You will manage repair orders from intake through completion, coordinate scheduling, prepare estimates, obtain authorizations, and ensure an exceptional customer experience throughout the service process.

Responsibilities include greeting customers, documenting concerns, coordinating with parts and management, and finalizing invoices.