Service Advisor

Adecco; Casper (WY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Commuter benefits

Job summary

Adecco is seeking a customer-focused Service Advisor / Service Writer to be the primary contact between customers and the service department. You will manage repair orders from intake through completion, coordinate scheduling, prepare estimates, obtain authorizations, and ensure an exceptional customer experience throughout the service process.

Responsibilities include greeting customers, documenting concerns, coordinating with parts and management, and finalizing invoices.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with strong organizational and administrative skills.
• Proficiency with service management software, repair orders, and estimating systems.
• Ability to work collaboratively with technicians, parts personnel, and management.

Responsibilities

• Greet customers and gather accurate customer and trailer information.
• Create and maintain repair orders, documenting customer concerns and requested repairs.
• Coordinate service scheduling based on shop capacity, workload, parts availability, and repair timelines.
• Prepare detailed repair estimates, including labor, parts, fees, and completion expectations.
• Present repair recommendations and secure customer approvals before work begins.
• Serve as the primary customer contact, providing proactive updates on repair status, delays, and completion dates.
• Coordinate with the Parts Department and Service Manager to ensure timely parts availability.
• Verify repair order accuracy, including labor, parts, documentation, and warranty information.
• Finalize invoices, arrange customer pickup and payment, and explain completed repairs as needed.
• Follow up on open estimates, customer communications, and completed service work.
• Support department goals related to customer satisfaction, productivity, turnaround times, and profitability.

Skills

Strong communication

Relationship-building

Multitasking

Detail-oriented

Administrative skills

SAT service software knowledge

Tools

Service management software

Repair orders

Estimating systems

Job description

Service Coordinator
Pay Rate: $17.00 - $21.00/hour (higher compensation may be considered for highly qualified candidates)
Job Type: Temp -to-Hire
Monday – Friday 8:00 a.m. – 5:00 p.m
Service Advisor / Service Writer

About the Role

Adecco is seeking a customer-focused Service Advisor / Service Writer to serve as the primary point of contact between customers and the service department. In this role, you will manage repair orders from intake through completion, coordinate scheduling, communicate repair updates, prepare estimates, obtain customer authorizations, and ensure an exceptional customer experience throughout the service process.

Key Responsibilities

• Greet customers and gather accurate customer and trailer information.

• Create and maintain repair orders, documenting customer concerns and requested repairs.

• Coordinate service scheduling based on shop capacity, workload, parts availability, and repair timelines.

• Prepare detailed repair estimates, including labor, parts, fees, and completion expectations.

• Present repair recommendations and secure customer approvals before work begins.

• Serve as the primary customer contact, providing proactive updates on repair status, delays, and completion dates.

• Coordinate with the Parts Department and Service Manager to ensure timely parts availability.

• Verify repair order accuracy, including labor, parts, documentation, and warranty information.

• Finalize invoices, arrange customer pickup and payment, and explain completed repairs as needed.

• Follow up on open estimates, customer communications, and completed service work.

• Support department goals related to customer satisfaction, productivity, turnaround times, and profitability.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or customer service professional in an automotive, truck, trailer, or equipment service environment preferred.

• Strong communication and relationship-building skills.

• Ability to manage multiple priorities in a fast-paced setting.

• Detail-oriented with strong organizational and administrative skills.

• Proficiency with service management software, repair orders, and estimating systems.

• Ability to work collaboratively with technicians, parts personnel, and management.

Preferred Skills

• Knowledge of trailer, truck, automotive, or heavy equipment service operations.

• Experience preparing estimates and processing customer authorizations.

• Strong problem-solving and customer conflict-resolution abilities.

What Success Looks Like

• Customers are consistently informed and satisfied.

• Repair orders are accurate, complete, and properly authorized.

• Technicians remain productive with minimal delays.

• Completed work is billed and invoiced promptly.

• Scheduling, communication, and documentation are handled efficiently and professionally.

Pay Details: $17.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance