Automotive Service AdvisorWriter

David's Automotive Repair; The Colony (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

David's Automotive Repair in The Colony, Texas is looking for a customer-oriented service representative to provide excellent service standards and high customer satisfaction. Responsibilities include managing incoming calls, generating sales leads, and assessing customer needs.

The ideal candidate has a high school degree, proven customer support experience, and strong communication skills. The position requires a valid driver's license and reliable transportation, with a keen attention to detail and the ability to work effectively in a team.

Qualifications

• Proven customer support experience and genuine desire to help people.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.

Responsibilities

• Effectively manage incoming calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Provide accurate, valid, and complete information.
• Keep records of customer interactions and process accounts.
• Engage customers by going the extra mile.

Skills

Customer support experience

Phone contact handling skills

Active listening

Communication skills

Multi-tasking

Education

High school degree or equivalent

Job description

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Perform state inspections
• Shuttle customers to work or home

Requirements

• Proven customer support experience and genuine desire to help people.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or equivalent
• Valid driver's license
• Reliable transportation
• Capable of working effectively on a team.
• Dependable, friendly, and enthusiastic.
• Detail oriented.
• Computer proficiency.
• A clean, polished appearance.