Customer-Focused Service Advisor & Growth Leader

Village Transmission and Auto Clinic; Edmonds (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Job summary

Village Transmission and Auto Clinic is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. This role serves as the primary contact for customers from intake to delivery, building trust, presenting recommendations, and coordinating workflow to ensure a professional experience and sustained shop revenue growth.

The position emphasizes customer satisfaction, shop efficiency, and opportunity for advancement within a locally owned,

Qualifications

• Experience delivering excellent customer service in a retail/service environment.
• Strong communication skills with customers, technicians, and parts staff.
• Ability to present recommendations and drive sales while maintaining trust.

Responsibilities

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow-up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post-service follow-up.

Skills

Customer service

Clear communication

Sales ability

Organization

Problem solving

Job description

Village Transmission and Auto Clinic is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. This role serves as the primary contact for customers from intake to delivery, building trust, presenting recommendations, and coordinating workflow to ensure a professional experience and sustained shop revenue growth.

The position emphasizes customer satisfaction, shop efficiency, and opportunity for advancement within a locally owned,