Client-Focused Service Advisor | Growth & Training Opportunities

Big Sky Tire and Repair; Deming (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Locally Owned

Team oriented

Opportunity for Growth

Flexibility

Competitive Pay

Bonus based on performance

Advancement opportunities

Training & development

Job summary

Big Sky Tire and Repair is seeking a skilled Service Advisor who balances customer care, clear communication, and sales to serve as the primary contact through the service process. The role focuses on building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery.

You will drive customer satisfaction, optimize shop efficiency, and contribute to revenue growth by following established pricing guidelines and processes while

Qualifications

• Excellent customer-facing skills and ability to explain recommendations clearly.
• Ability to present estimates and manage timelines with customers.

Responsibilities

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and post service follow-up.

Skills

Customer service

Sales

Communication

Organization

Job description

Big Sky Tire and Repair is seeking a skilled Service Advisor who balances customer care, clear communication, and sales to serve as the primary contact through the service process. The role focuses on building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery.

You will drive customer satisfaction, optimize shop efficiency, and contribute to revenue growth by following established pricing guidelines and processes while