Customer-Focused Sales Liaison

Altec Industries, Inc; Birmingham (AL); On-site; USD 52,000 - 78,000; Full time

Job summary

Altec Industries, Inc. in Birmingham, AL is seeking a detail-oriented professional to join Global Rental as a liaison between the direct sales force, customers, and vendors.

You will oversee quotes, pricing, order entry, shipping contracts, and delivery information to ensure a seamless experience from conception to delivery. The role requires a Bachelor’s Degree and strong math, computer, and communication skills.

Qualifications

• Bachelor’s Degree required.
• Proficient in math and with computers, specifically Microsoft software
• Excellent written and verbal communication skills
• Able to analyze problems & develop solutions
• Good communication skills are a must
• Independently manage their time and tasks
• Candidate must be able to independently manage their time and tasks

Responsibilities

• Develop and maintain knowledge of products, customers, administrative and production processes
• Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues
• Working with Vendors to communicate customer needs and resolve build issues
• Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues
• Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the Global Rental standards for format and content
• Build product knowledge in order to identify and understand how product components work
• Learn to efficiently capture & communicate customer requirements
• Process orders per the Global Rental procedures in a complete and accurate manner while meeting pre-established time parameters
• Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
• Learn to deal with operational issues such as chassis delivery schedules, order revisions, Vendor Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
• Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
• Learn to review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
• Interact directly with customers and Vendors in a professional manner; Occasionally entertain customer visits and ensure customers leave knowing that Global Rental provided a hospitable visit, and our relationship was furthered as a result
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• All other duties as assigned

Skills

Math proficiency

Analytical thinking

Communication skills

Time management

Independent work

Education

Bachelor’s Degree

Associate degree

Job description

Altec Industries, Inc. in Birmingham, AL is seeking a detail-oriented professional to join Global Rental as a liaison between the direct sales force, customers, and vendors.

You will oversee quotes, pricing, order entry, shipping contracts, and delivery information to ensure a seamless experience from conception to delivery. The role requires a Bachelor’s Degree and strong math, computer, and communication skills.