Customer-Focused Retail Operations Associate

The TJX Companies, Inc.; Greenville (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Employee assistance program (EAP)

Bereavement leave

Discounts on family cell phones

Pet & legal insurance

Credit union

Job summary

Marshalls, a part of The TJX Companies, Inc., is hiring to deliver a premier customer experience in a fast-paced retail environment. You will engage with customers, process transactions, and keep the store clean and organized while following loss prevention and merchandising standards.

The role emphasizes teamwork, adaptability, and strong communication. It requires the ability to lift objects, multi-task across areas, and provide support to store teams as needed.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Lift heavy objects

Teamwork

Job description

Marshalls, a part of The TJX Companies, Inc., is hiring to deliver a premier customer experience in a fast-paced retail environment. You will engage with customers, process transactions, and keep the store clean and organized while following loss prevention and merchandising standards.

The role emphasizes teamwork, adaptability, and strong communication. It requires the ability to lift objects, multi-task across areas, and provide support to store teams as needed.