Customer-Experience Retail Associate

The TJX Companies, Inc.; Crystal City (TX); On-site; USD 2,066,000 - 2,135,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, a Fortune 100 off-price retailer, seeks a customer-focused associate in a fast-paced store environment. You will deliver a highly satisfied customer experience, adhere to policies, and help maintain a clean, organized sales floor.

You may be cross-trained to support multiple store areas as needed. Expected responsibilities include ringing transactions, promoting loyalty programs, supporting loss prevention, and contributing to a positive store culture with

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Attention to detail

Multi-tasking

Job description

Marshalls, part of The TJX Companies, a Fortune 100 off-price retailer, seeks a customer-focused associate in a fast-paced store environment. You will deliver a highly satisfied customer experience, adhere to policies, and help maintain a clean, organized sales floor.

You may be cross-trained to support multiple store areas as needed. Expected responsibilities include ringing transactions, promoting loyalty programs, supporting loss prevention, and contributing to a positive store culture with