Customer-Focused Retail Associate & Stock Specialist

Michaels; Largo (FL); On-site; USD 17,909,000 - 23,419,000; Full time

Job summary

Michaels TAMPA-LARGO, FL seeks team members to deliver friendly customer service and assist shoppers in-store, while ensuring a fast checkout experience. You will participate in truck unload, stocking, and planogram adherence to keep the store well merchandised and in stock.

Roles include supporting BOPIS/SFS processes, enrollment in rewards programs, and upholding SOPs and safety standards across shifts, including nights and weekends.

Qualifications

• Retail and customer service experience preferred
• Ability to remain standing for long periods and move throughout the store
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels TAMPA-LARGO, FL seeks team members to deliver friendly customer service and assist shoppers in-store, while ensuring a fast checkout experience. You will participate in truck unload, stocking, and planogram adherence to keep the store well merchandised and in stock.

Roles include supporting BOPIS/SFS processes, enrollment in rewards programs, and upholding SOPs and safety standards across shifts, including nights and weekends.