Customer-Focused Rental Specialist (Lyft/Uber Program)

Socket.dev; Union (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

The Hertz Corporation is seeking a Sales and Service Specialist to join the Hertz Local Edition team. As a brand ambassador, you will facilitate a fast, easy, and valuable rental car experience for Lyft and Uber drivers, handling reservations, rentals, and post-rental inquiries with a customer-first approach.

Responsibilities include preparing vehicles, addressing billing questions, and communicating program details clearly.

Qualifications

• Customer service experience is required.
• Excellent communication with customers and coworkers.
• Ability to manage time and stay organized in a fast-paced environment.
• Willingness to stand for long periods and work flexible shifts.

Responsibilities

• Assist customers with rental car reservations and processing.
• Ensure vehicles are clean, fueled and ready for pickup.
• Handle post-rental inquiries related to rental and billing processes.
• Provide accurate information on Hertz/Lyft/Uber Rental Car Program and requirements.
• Upsell opportunities by addressing customer needs and objections.

Skills

Customer service

Communication skills

Time management

Teamwork

Organizational skills

Professionalism

Ownership and initiative

English proficiency

Job description

The Hertz Corporation is seeking a Sales and Service Specialist to join the Hertz Local Edition team. As a brand ambassador, you will facilitate a fast, easy, and valuable rental car experience for Lyft and Uber drivers, handling reservations, rentals, and post-rental inquiries with a customer-first approach.

Responsibilities include preparing vehicles, addressing billing questions, and communicating program details clearly.