Rideshare Car Rental Specialist

Socket.dev; Kent (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

The Hertz Local Edition is seeking a Sales and Service Specialist to act as brand ambassador and deliver the fastest, easiest rental car experience to Lyft/Uber drivers. This on-site role emphasizes customer service, reservations, and ensuring clean, safe vehicles.

You will handle rentals, respond to program inquiries, and maximize revenue through up-selling while maintaining a courteous, professional demeanor.

Qualifications

• Previous customer service experience.
• Strong time management and organizational skills are required.
• Ability to work in a fast-paced environment.
• Computer literate and detail oriented.
• Must have a valid driver’s license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Sales

Communication skills

Time management

Driver's license

Teamwork

Bilingual helpful

Job description

The Hertz Local Edition is seeking a Sales and Service Specialist to act as brand ambassador and deliver the fastest, easiest rental car experience to Lyft/Uber drivers. This on-site role emphasizes customer service, reservations, and ensuring clean, safe vehicles.

You will handle rentals, respond to program inquiries, and maximize revenue through up-selling while maintaining a courteous, professional demeanor.