Sales & Service Mobility Specialist — Lyft/Uber Program

Socket.dev; Englewood (CO); On-site; USD 26,000 - 36,000; Full time

Job summary

The Hertz Corporation is seeking a Sales and Service Specialist, TNC to join its Hertz Local Edition team. This role focuses on delivering the fastest, easiest, and most valued rental experience for Lyft and Uber drivers, handling reservations, rentals, and post-rental inquiries with professionalism.

You will help prepare vehicles, ensure cleanliness, and assist customers with program details and billing questions.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Strong time management and organizational skills are required
• Must have a valid driver's license with an acceptable driving record
• Previous customer service experience.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Communication skills

English proficiency

Teamwork

Flexibility

Job description

The Hertz Corporation is seeking a Sales and Service Specialist, TNC to join its Hertz Local Edition team. This role focuses on delivering the fastest, easiest, and most valued rental experience for Lyft and Uber drivers, handling reservations, rentals, and post-rental inquiries with professionalism.

You will help prepare vehicles, ensure cleanliness, and assist customers with program details and billing questions.