Accounting Software Support Specialist

Thomson Reuters; Frisco (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Tundra Technical Solutions is seeking a Product Support Associate Contractor to provide timely, professional technical assistance for Accounting CS software, handling inquiries by phone or chat and guiding users through solutions.

The role emphasizes customer service, troubleshooting, documenting interactions, collaborating with internal teams, and staying current with product updates. Availability includes varying shifts, with compensation of $35-$40 per hour USD.

Qualifications

• High school diploma or equivalent required; associate degree preferred; bachelor’s degree a plus.
• Proven experience in a technical support role within a customer-focused environment.
• Knowledge of troubleshooting methodologies for software and hardware.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Progression to production may be contingent on successful completion of training.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and chat, delivering exceptional technical support.
• Troubleshoot and resolve technical issues related to software, escalating complex issues as needed.
• Guide clients through step-by-step solutions, ensuring clear communication and customer understanding.
• Document customer interactions, comments, complaints, and actions taken with accuracy and attention to detail.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with product development and other internal teams to communicate customer feedback and support product improvements.
• Utilize internal resources efficiently and manage time to meet departmental goals.
• Stay current with technology trends and updates to provide accurate support.
• Participate in training and deliver on-demand coaching to improve technical and customer service skills.
• Adhere to all company policies, data security, and privacy guidelines.
• Assist with other tasks as assigned.

Skills

Technical support

Customer service

Troubleshooting

Communication

Time management

Independent worker

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Help desk software

Remote support tools

Job description

Tundra Technical Solutions is seeking a Product Support Associate Contractor to provide timely, professional technical assistance for Accounting CS software, handling inquiries by phone or chat and guiding users through solutions.

The role emphasizes customer service, troubleshooting, documenting interactions, collaborating with internal teams, and staying current with product updates. Availability includes varying shifts, with compensation of $35-$40 per hour USD.