Remote Product Support Specialist — Concierge Tech Help
merceradvisors
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Job summary
Mercer Advisors is seeking a Product Support Specialist to provide frontline technical and client support across our technology ecosystem. You will be a primary contact for advisors, employees, and clients, handling ticketing, access, and SLA-aligned resolutions.
Collaborate with Product, Engineering and Operations to identify enhancements, document solutions, and support deployments. This role emphasizes analytical thinking, clear communication, and a client-focused approach.
Job description
Mercer Advisors is seeking a Product Support Specialist to provide frontline technical and client support across our technology ecosystem. You will be a primary contact for advisors, employees, and clients, handling ticketing, access, and SLA-aligned resolutions.
Collaborate with Product, Engineering and Operations to identify enhancements, document solutions, and support deployments. This role emphasizes analytical thinking, clear communication, and a client-focused approach.
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