Customer-Focused Office Assistant | Growth Path

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 62,000; Full time

Job summary

The State of Alaska, Division of Corporations, Business and Professional Licensing, is seeking a front-end licensing support specialist in Anchorage. You will greet walk-in customers, organize documents, process mail, answer a multi-line phone system, take payments, and perform accurate data entry to ensure smooth licensing operations.

This full-time role runs 8:00 am to 4:00 pm, Monday through Friday, on the 15th floor of the State Office Building downtown.

Qualifications

• High school diploma or equivalent is required, plus one year of clerical experience.
• Experience includes greeting clients, answering phones, data entry, and payments.
• Substitution: college education may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Responsibilities

• Greet and assist walk-in customers.
• Organize documents efficiently.
• Process mail and scan paperwork.
• Answer a multi-line phone system.
• Take payments and record transactions.
• Perform accurate data entry.
• Deliver high-quality customer service.

Skills

Customer service

Data entry

Payment handling

Phone system

Organization

Education

High school diploma

Clerical experience

Job description

The State of Alaska, Division of Corporations, Business and Professional Licensing, is seeking a front-end licensing support specialist in Anchorage. You will greet walk-in customers, organize documents, process mail, answer a multi-line phone system, take payments, and perform accurate data entry to ensure smooth licensing operations.

This full-time role runs 8:00 am to 4:00 pm, Monday through Friday, on the 15th floor of the State Office Building downtown.