Office Assistant 2

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 62,000; Full time

Job summary

The State of Alaska, Division of Corporations, Business and Professional Licensing, is seeking a front-end licensing support specialist in Anchorage. You will greet walk-in customers, organize documents, process mail, answer a multi-line phone system, take payments, and perform accurate data entry to ensure smooth licensing operations.

This full-time role runs 8:00 am to 4:00 pm, Monday through Friday, on the 15th floor of the State Office Building downtown.

Qualifications

• High school diploma or equivalent is required, plus one year of clerical experience.
• Experience includes greeting clients, answering phones, data entry, and payments.
• Substitution: college education may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Responsibilities

• Greet and assist walk-in customers.
• Organize documents efficiently.
• Process mail and scan paperwork.
• Answer a multi-line phone system.
• Take payments and record transactions.
• Perform accurate data entry.
• Deliver high-quality customer service.

Skills

Customer service

Data entry

Payment handling

Phone system

Organization

Education

High school diploma

Clerical experience

Job description

This position is part of the crew within the Division of Corporations, Business and Professional Licensing at our Anchorage office. We're looking for someone who enjoys variety and thrives in a fast-paced environment!

What You'll Be Doing:

You’ll be the go-to person for keeping our front-end licensing running smoothly. Your day might include:

• Greeting and assisting walk-in customers with a smile.
• Organizing important documents like a pro.
• Processing mail and scanning paperwork.
• Answering a multi-line phone system with confidence.
• Taking payments.
• Performing data entry with accuracy.
• Delivering top-notch customer service every step of the way.

If you love helping people, staying organized, and being a key part of a supportive team, this role could be a great fit!

Our organization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing (CBPL) is to ensure that competent, professional, and regulated commercial services are available to Alaska consumers. The CBPL administrative unit is a team of five, providing support to businesses, professionals, and division staff.

The benefits of joining our team:

Advancement within the division is strongly encouraged, and the training provided will help set you up for success. This position offers a clear career path with opportunities for growth and promotion. Many team members have advanced from this role and continue to enjoy working in our fast-paced, collaborative office.

The working environment you can expect:

This is a full-time position with work hours from 8:00 am to 4:00 pm, Monday through Friday. This position works on the 15th floor of the State Office Building in downtown Anchorage.

What Makes You a Great Fit for This Role?

To thrive in this position, you'll bring a few key superpowers to the table:

• Customer Service Champion: You are all about helping others whether it’s a teammate or a member of the public. You anticipate needs, deliver top-notch service, and are excited to grow with us!
• People Person: You bring warmth, empathy, and professionalism to every interaction. You build strong relationships and know how to keep things respectful and positive.
• Data Entry: You are comfortable working with data and take pride in entering information accurately and efficiently. You understand the importance of maintaining complete and reliable records, and your attention to detail helps ensure data quality and integrity.
• Payment Handling: You are trustworthy, accurate, and comfortable handling financial transactions. Whether receiving payments, balancing receipts, or maintaining records, you follow procedures carefully and ensure every transaction is processed correctly and accounted for.

High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail]. For applicant password assistance please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

For specific information in reference to the position please contact the hiring manager at:

Name: Zarah Vasquez

Title: Administrative Assistant 2

Phone: [phone]

Email: [e-mail]