Licensing Examiner 2 (PCN 082131)

State of Alaska; Anchorage (AK); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Hybrid telework after probation

Job summary

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position. The primary duty station is Anchorage with teleworking opportunities after training.

In this role you will manage licensing programs, handle applicant files, use our in-house licensing database, and communicate with licensees both verbally and in writing.

Qualifications

• Experience examining and processing license applications.
• Ability to interpret licensing criteria, rules, and regulations.
• Strong written and verbal communication with applicants and boards.

Responsibilities

• Process and manage licensing applications and files.
• Utilize the division's licensing database to track documents and status.
• Communicate with licensees in writing and by phone; ensure documentation is complete and accurate.
• Assist the board's lead staff with board-related tasks and serve as liaison to applicants.

Skills

Interpersonal skills

Attention to detail

Customer service

Flexibility

Oral and written communication

Tools

Professional licensing database

Job description

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position.

The primary duty station is located in Anchorage. Teleworking opportunities are potentially available for these positions following an initial training period.

The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers.

Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality.

• Participation: We value and recognize the contributions of our staff.

• Quality: We strive for excellence through focus and attention to detail.

• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.

Together, these principles shape how we serve the public and support one another every day.

The benefits of joining our team:

There is tremendous satisfaction in being part of a team that directly contributes to Alaska's economic well-being while supporting public safety by ensuring that professionals meet licensure requirements established by law. The division offers a dynamic, supportive, and collaborative work environment where employees can make a meaningful impact.

In this role, you will build a strong foundation in professional licensing statutes, regulations, policies, and procedures, while gaining valuable experience that can lead to advancement opportunities within the division. You will also strengthen your customer service, communication, attention-to-detail, problem-solving, and computer skills, all of which support a wide range of career paths.

The division licenses more than 125 professions through 45 licensing programs, ranging from Acupuncturists to Veterinarians. This position provides an exciting opportunity to expand your knowledge and skills in a fast-paced and rewarding environment.

While the division oversees a large number of professions and programs, this position will typically be assigned to one or two licensing programs, with assignments subject to change based on operational and staffing needs.

To learn more about the division and its professional licensing programs, visit our website: www.commerce.alaska.gov/web/cbpl.

The working environment you can expect:

The official duty station is located in our main office on the 15th floor of the Atwood Building in downtown Anchorage.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self-motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer a flexible 7.5-hour workday, with schedules typically falling between Monday–Friday, 8:00a.m. and 4:30p.m., and adjustments available within reason. Additional benefits include potential hybrid telework opportunities after the probationary period, paid leave accrual, paid holidays, a comprehensive retirement plan, and competitive health, vision, and dental coverage.

Desired core competencies we are looking for:

1. Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

2. Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.

3. Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.

4. Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.

5. Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.

Any combination of education and/or experience that provides the applicant with competencies in:

• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Equivalent to those typically gained by: Examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; preparing written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.

If selected for an interview, you will need to bring:

Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers.

SPECIAL NOTICE:

This position may or may not be telework eligible (after an initial training period for a time period of 6-8 months). Even if telework is approved after the initial training period, the position can be called back into the office full time at the division's or supervisor's discretion.

EDUCATION:

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE:

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly.

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. Or emailed to [e-mail].

EEO STATEMENT: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

For specific information in reference to the position please contact the hiring manager at: Lisa Maroney. Licensing Examiner 3. Phone: [phone].