HVAC Inside Sales & Quotations Specialist

Handy Distribution; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Handy Distribution is seeking an enthusiastic Customer Service / Sales Support associate to assist the branch in caring for customers, on the phone or at the counter, with a primary emphasis on order fulfillment and pricing.

You will support the sales team with quotations, pricing, project documentation, order entry, and logistics while assisting internal customers with documentation and problem sales ticket resolution.

Qualifications

• 1–2 years related experience and/or training
• High school diploma or GED
• Ability to handle orders and provide basic sales support

Responsibilities

• Establish customer rapport to ensure highest levels of satisfaction.
• Fields calls into the office and handles as appropriate.
• Serves as initial branch contact for contractors in placing orders and requesting information on potential or pending orders.
• Prepares bids for projects and material requests noting details of the job and all appropriate charges as guided.
• Follows up on all bid projects, keeping other sales team members aware of status.
• Reviews paperwork coming in for major lines to ensure accuracy.
• Inputs orders into the computer to create a delivery ticket or direct ship purchase order for non-stock materials from the manufacturer.
• Advises contractors of backorder situations noting when shipment may be expected.
• Advises Account Manager of pertinent credit situations or other sales/account information needed.
• Identifies and communicates competitive situations and alerts other sales team members, as needed.
• Contacts appropriate internal functions and suppliers in order to respond to assist customers appropriately.
• Maintains literature and submittals in the branch.
• Provides basic product technical support to customers.
• Maintains consistent outbound call schedule to obtain sales.
• May occasionally be required to pull a customer order from the warehouse.
• Travels for meetings and training as well as to meeting customers, as required.
• Any other task deemed necessary by the Branch Manager

Skills

Customer rapport

Order entry

Quotations support

Pricing

Microsoft Office

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Teams

Excel

Word

Job description

Handy Distribution is seeking an enthusiastic Customer Service / Sales Support associate to assist the branch in caring for customers, on the phone or at the counter, with a primary emphasis on order fulfillment and pricing.

You will support the sales team with quotations, pricing, project documentation, order entry, and logistics while assisting internal customers with documentation and problem sales ticket resolution.