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Insight Global is seeking a Client Services professional in Raleigh, NC to evaluate IT incident and problem service desk tickets, prioritize based on business impact, and communicate progress to customers and teammates. The role mentors others, owns customer problems, and works with various IT teams to resolve issues and implement technical solutions.
The position emphasizes security awareness, documentation of processes, and collaboration with Data Center Operations, application development,
Insight Global is seeking a Client Services professional in Raleigh, NC to evaluate IT incident and problem service desk tickets, prioritize based on business impact, and communicate progress to customers and teammates. The role mentors others, owns customer problems, and works with various IT teams to resolve issues and implement technical solutions.
The position emphasizes security awareness, documentation of processes, and collaboration with Data Center Operations, application development,