Customer-Focused Custom App Support Specialist

Allied Express Solutions

San Diego (CA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Job summary

Allied Express Solutions is seeking a Custom Application Support Specialist in San Diego. In this role, you'll provide technical support for custom applications, ensuring user satisfaction and optimal performance. You will collaborate with cross-functional teams and document user guides for training.

The ideal candidate should possess a Bachelor's degree in Computer Science or a related field and have 3+ years of application support experience. Strong problem-solving skills, excellent communication, and a customer-focused mindset are essential.

Qualifications

3+ years of experience in application support or a similar role.
Familiarity with programming languages and database management.
Ability to work collaboratively in a fast‑paced environment.

Responsibilities

Provide technical support for custom applications, ensuring optimal performance.
Collaborate with teams to identify and resolve application issues promptly.
Document application processes and user guides.
Conduct user training sessions for better application usage.
Monitor application performance metrics and recommend improvements.
Assist in the deployment of new application features.