Custom Application Support Specialist

Allied Express Solutions; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Job summary

Allied Express Solutions is seeking a Custom Application Support Specialist in San Diego. In this role, you'll provide technical support for custom applications, ensuring user satisfaction and optimal performance. You will collaborate with cross-functional teams and document user guides for training.

The ideal candidate should possess a Bachelor's degree in Computer Science or a related field and have 3+ years of application support experience. Strong problem-solving skills, excellent communication, and a customer-focused mindset are essential.

Qualifications

• 3+ years of experience in application support or a similar role.
• Familiarity with programming languages and database management.
• Ability to work collaboratively in a fast‑paced environment.

Responsibilities

• Provide technical support for custom applications, ensuring optimal performance.
• Collaborate with teams to identify and resolve application issues promptly.
• Document application processes and user guides.
• Conduct user training sessions for better application usage.
• Monitor application performance metrics and recommend improvements.
• Assist in the deployment of new application features.

Skills

Problem-solving skills

Customer-focused mindset

Troubleshooting software issues

Excellent communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Benefits

• Paid time off

About the Role

Join San Diego Unified School District as a Custom Application Support Specialist, where you'll play a pivotal role in enhancing our client experience through innovative application support. This dynamic position offers the opportunity to work with cutting‑edge technology in a collaborative environment, making a real impact on our operations and customer satisfaction.

Responsibilities

• Provide technical support for custom applications, ensuring optimal performance and user satisfaction.
• Collaborate with cross‑functional teams to identify and resolve application issues promptly.
• Document application processes and user guides for training and reference purposes.
• Conduct user training sessions to enhance understanding and usage of applications.
• Monitor application performance metrics and recommend improvements.
• Assist in the deployment of new application features and updates.
• Stay updated on industry trends and emerging technologies relevant to application support.
• Act as a liaison between clients and developers to communicate feedback and enhancements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in application support or a similar role.
• Strong problem‑solving skills with a customer‑focused mindset.
• Proficiency in troubleshooting software issues and providing effective solutions.
• Excellent communication skills, both verbal and written.
• Familiarity with programming languages and database management.
• Ability to work collaboratively in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.