Application Support Specialist — Fast-Response Tech Help

Ranger Technical Resources; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Application Support Specialist to enhance client experiences. In this pivotal role, you will provide exceptional technical support, acting as a key contact for customers facing issues with applications and systems. Your ability to document and delegate complex problems will ensure timely resolutions, contributing to the overall improvement of internal processes. This full-time position offers a dynamic environment where your skills in customer service and technical troubleshooting will shine, making a significant impact on client satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in relevant field or equivalent experience.
• Proven customer service experience in a technical environment.

Responsibilities

• Provide timely support to customers experiencing systems/software issues.
• Create clear support tickets for efficient issue resolution.
• Collaborate with teams to gather insights for issue resolution.

Skills

Technical support

Web applications

Desk support

Ticketing systems

Call center environment

Software/Hardware support

Time management

Teamwork

Verbal and written communication skills

Education

Bachelor’s degree in business studies

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Ticketing systems

Job description

An established industry player is seeking a Technical Application Support Specialist to enhance client experiences. In this pivotal role, you will provide exceptional technical support, acting as a key contact for customers facing issues with applications and systems. Your ability to document and delegate complex problems will ensure timely resolutions, contributing to the overall improvement of internal processes. This full-time position offers a dynamic environment where your skills in customer service and technical troubleshooting will shine, making a significant impact on client satisfaction and operational efficiency.