Customer Apps Support Specialist — Solve Issues & Delight

CTG; Anchorage (AK); On-site; USD 48,000 - 72,000; Full time

Job summary

CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role focuses on troubleshooting issues, handling user inquiries, and documenting solutions to ensure a high level of customer satisfaction.

You will serve as the primary contact for customer support requests, monitor tickets, and escalate complex problems to development or infrastructure teams as needed.

Qualifications

• Experience in application, help desk, or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customer application support requests.
• Troubleshoot and resolve application-related issues in a timely manner.
• Monitor support tickets and provide regular updates to customers.
• Escalate complex issues to development or infrastructure teams as needed.
• Document incidents, solutions, and system changes.
• Assist with application testing, upgrades, and user training.
• Maintain a strong focus on customer service and issue resolution.

Skills

Customer Support

Troubleshooting

Communication

Ticketing Systems

Problem Solving

Job description

CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role focuses on troubleshooting issues, handling user inquiries, and documenting solutions to ensure a high level of customer satisfaction.

You will serve as the primary contact for customer support requests, monitor tickets, and escalate complex problems to development or infrastructure teams as needed.